Voice technologies will only become better able to understand our languages and speaking patterns, and as they do, they will begin to overtake other forms of input devices. Some experts have predicted that by 2020, 30 percent of web searches will be carried out without a keyboard or screen. Customers will talk to their devices and skip the process of typing or scrolling through information.
Voice recognition systems are transforming the customer experience. Advanced voice recognition can now make it possible to use your voice as a password.
Some banks are already using advanced forms of voice recognition to perform transactions through voice commands without the need for a password or PIN. Not falling behind, the hotel industry is implementing devices like Hilton’s “Connie”, a digital concierge who answers customer questions asked in plain English. Kayak uses voice-enabled natural language technology to help travelers find their next trip.
Voice enabled technologies are changing the world. Communicating through voice is what people do naturally, and now we can create machines that we can talk to. That is why so many large companies are investing millions in these technologies. The writing is on the wall and large companies know that to stay in business and ahead of the competition this is what they must do.
We are slowly becoming used to the idea of talking to our devices and there’s no turning back now. In the years to come, some of us will look back and remember when we used keyboards much like some older people now remember what it was like to use a phonebooth.]]>