What’s new in Social media? Here are some things to look out for in the coming months.

  Chatbots are being more widely used. In most businesses, customer service is key to continued success. Chatbots are one way to provide good customer service. Consumers are demanding more information at a moment’s notice, and chatbots can make that happen with almost instant replies to queries. Consumers will revisit sites that can answer their questions fast. Consider setting up a…

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